Here you will find answers to the most frequently asked questions.

1. How do I get information on prices and availability?

Please find price tables, availability and all information on fees and conditions here: tickets

2. How do I make group reservations?

Please call us at +49 (0)30 – 2326 2330 or email us at:
tickets@show-palace.eu

3. I purchased my tickets online but am unhappy with the seats that were automatically assigned. What can I do?

The online booking system automatically assigns the best available seats in the price category you selected. An additional advantage of the online booking system is that it lets you print out your tickets at home, saving you time queuing at the box office when picking up your tickets as well as shipping costs. If you have a specific seating request, please contact us at +49 (0)30 – 2326 2326.

Attention: Seats that have already been reserved can only be rebooked if you have not printed out the tickets.

4. I purchased my tickets online but haven’t yet received a confirmation email. What can I do?

Please check if the confirmation email was accidentally marked as spam (in your spam folder). If you are unable to find the confirmation email, please call us at +49 (0)30 – 2326 2326 so that we can confirm your purchase.

5. I purchased tickets online but could not print out the tickets. What can I do?

Please call us at +49 (0)30 – 2326 2326 so that we can confirm your purchase.

6. What are the box office’s business hours?

The box office is located about 20 meters to the right of Friedrichstadt-Palast’s main entrance.

Business hours:
Monday: 10am-6pm
Tuesday: 10am-5.30pm
Wednesday-Saturday: 10am-6.30pm
Sunday: 10am-6pm
Holidays (if there is a show): 2-6.30pm

7. How do I get to Friedrichstadt-Palast using public transportation?

U-Bahn (subway): Line U6, Oranienburger Tor station, directly in front
of the theater

S-Bahn (urban railway): Friedrichstraße station (S1, S2, S25, S5, S7, S75 and regional rail transport) or Oranienburger Straße station (S1, S2), both 5 minute walk

Bus: Line 147, stop at Oranienburger Tor, directly in front of the theater

Tram: Lines M1, M12, stop at Oranienburger Tor, directly in front
of the theater

8. Where can I park my car?

There is no free parking near Friedrichstadt-Palast. On Johannisstraße, a guarded car park is available around the clock (€4 for 3h, €1 per additional hour). However, there may be long lines at the pay station after the show. This parking lot is not run by Friedrichstadt-Palast.

9. Which restaurants would you recommend before or after visiting a show?

Before the show starts, our guests can already order drinks and meals at one of the attractively lit bars and be served during intermission at a table of their choice. A visit to “La Diva,” Friedrichstadt-Palast’s new restaurant, bar and lounge is also highly recommended. Classic yet modern, it features chic design touches and a cozy and tasteful atmosphere. Why not combine exclusive private dining and high-quality menus with an extraordinary show experience. We kindly ask business clients or larger parties to contact the location manager beforehand (we can accommodate up to 2,000 persons for gala events and banquets):

Ms. Jeanne Bangura
Location Manager
Friedrichstr. 107
10117 Berlin-Mitte
Phone: +49 (0)30 – 2196 0179
E-Mail: info@godionline.com

10. How do I reserve a handicapped parking space?

Handicapped parking spaces are located to the left side of the building and may be reserved by calling +49 (0)30 – 2326 2326.

11. At what time do doors open and how long is the show?

Doors open one hour before the show begins. The show Yma runs for 2 hours and 30 minutes, including a 25-minute intermission.

12. Can I return or exchange my tickets due to illness, etc.?

Unfortunately, purchased tickets cannot be returned. Tickets can be returned up until the day before the show if the show, for which the tickets were purchased initially, is not playing. We reserve the right to make changes in the cast. This, however, does not provide a basis for the return of purchased tickets. Expired tickets cannot be reimbursed. Tickets can be exchanged if they were purchased directly from Friedrichstadt-Palast. An exchange shall be carried out upon presentation of the original tickets and for a €5 per ticket surcharge at least five calendar days before the date of the show and only for a maximum of 6 tickets. Please also see the Terms and Conditions

13. I lost my tickets, what can I do?

In the event that a guest loses his or her ticket, a replacement ticket may be issued at the pay desk if the guest can show credibly what kind of ticket he or she had purchased. The original ticket holder takes priority over the holder of a replacement ticket.

14. How long does the shipping of my tickets take?

The shipping of tickets may take up to one week. If your tickets do not arrive in time, they may be reissued for you at the box office. There will be no repeated attempt to ship your tickets if the initial shipping did not succeed.

15. I would like to book a behind-the-scenes tour. Who should I contact?

Take a look behind the scenes of the largest theater stage in the world and expect to be surprised by the unbelievable dimensions of its technical equipment. Guided tours for groups of 10 to 30 guests (reservation is required) are available Tuesdays – Fridays at 11 a.m. Additional times are available upon request. For requests and reservations, please call us at +49 (0)30 – 2326 2326 or email us at: backstage@show-palace.eu

16. How do I order programs or merchandise?

To order programs or merchandise, please call us at
+49 (0)30 – 2326 2223.

17. Which payment methods does Friedrichstadt-Palast accept?

At the box office: Cash, credit cards, ATM cards
Online: Credit cards only
Hotline: Direct debit, credit cards

Your question has not been answered? For further questions regarding your visit to Friedrichstadt-Palast, please call us at +49(0)30 – 2326 2326 or email us at: tickets@show-palace.eu.